pinsWE’RE HERE TO HELP
Need help with Pins?
A question, a tricky moment, or something that doesn’t look right? Let us know.
Include your device, app version, and a short description of what happened. Never send your password or confirmation codes.
Login or confirmation email issues
Check that your email address is correct and look in your spam or junk folder. If a confirmation email still hasn’t arrived, or you can’t sign in, email support with the address associated with your account.
Account and profile issues
For help with your username, profile, follow requests, or visibility settings, tell us what you were trying to change and what happened.
Pins, Circles, and public maps
Your pins start private. You can choose to share with a Circle or make pins public. Circle maps are private to members. If a place is missing or sharing doesn’t look right, include the map or Circle name and the steps you took.
Reporting and blocking users
Use the reporting or blocking options available in the app. If you can’t find them or need more help, contact support with the relevant username and a description of the issue. Avoid including other people’s private location information unless it is needed to explain your report.
Deleting your account
You can request permanent account deletion in the Pins app. See our account deletion instructions for the steps and how to get help.